F A Q

Ordering & Payment

Do you accept Credit Card?

We usually accept both Mastercard and Visa. However, we are updating our payment system at the moment.

For now we are accepting Interac / Email Money Transfer.

I'm having issues paying for my order / No Confirmation Email

Upon payment you may get this text: CBDNorth Verification Charges (Micro-Transactions).

This card verification is necessary for our payment processor to ensure payment security.

How the Verification Process works:

Our payment processor will create a micro-transaction on your financial account (typically between $0.20 – $0.90 CAD). The two amounts of the micro-transactions are the verification codes you must enter in the form. You should enter only the numerical value of the charge, so if your code is $0.44 you should enter 0.44 in the form to verify your transaction.

Example: Viewing your credit card statement via your online banking, you may see two small transactions. One for $0.22 and one for $0.44. Your verification codes would then be 0.22 and 0.44. Please don’t forget to enter the ZERO ‘0’!

  • Verification codes are valid for a 3-hour period.
  • If you receive multiple codes, please ensure you use the most recent one.
  • If your code expires, a new code will be generated and delivered to you after you attempt to make another payment with the same card.
  • Your micro-transactions will be automatically refunded within a few days.

 

CBD Information

What is cannabidiol (CBD)?

Cannabidiol is a naturally occurring compound found in hemp.

Cannabidiol is one of more than 100 different cannabinoids identified in hemp.

To learn more, check out Guide on How CBD Works.

Will CBD get me high?

No. CBD is not psychoactive. CBD is completely different from THC and does affect the same receptors which mean CBD won’t get you high.

What's the difference between CBD Isolate and Full-Spectrum CBD?

CBD Isolate only has one compound in it, Cannabidiol (CBD). Full-Spectrum CBD contains more cannabinoids than just CBD. While CBD is amazing, other cannabinoids may have their own unique health benefits which you might be missing out on by just using CBD. We recommend most users begin with Full-Spectrum.

How much CBD should I use daily?

The best way to start is to begin with a mild dose and gradually increase your dosage based on how you feel and your desired effects. As easy way to start is with half a dropper of CBD Oil, one CBD gummy or a grape-sized amount of CBD cream. Then, gradually adjust your dose depending if you feel it’s less or more than what you would like to feel.

CBD can be used in the morning (generally in lower amounts) to clear your anxiety and boost your focus, or at night in larger amounts for relaxation and a deeper sleep. One way to get both benefits of CBD is to take a small dose in the morning and a larger one before bed.

Another way is to just use your CBD as needed, re-dosing when you feel you need it.

What is the right dosage for CBD?

Everyone responds differently to CBD depending on their own unique body composition.

For our oil tinctures, we suggest starting with 1/2 a dropper and adjusting dosage sizes and dosing times based on results.

While there is no universal dose, you can check out our CBD Dosage Guide for a general recommend amount to begin with.

How can I naturally boost the effects of CBD?

We recommend eating a healthy diet full of variety and rich with omega-3s (which fuel the cannabinoid system). Having fresh fruits and vegetables may also help as they contain terpenes (the smell and flavour molecules) that can have synergestic effects with CBD.  Some also suggest Turmeric and Black Pepper may help increase the absorption of CBD. 

Can you overdose on CBD?

Simply put, nobody has ever died from a CBD overdose. The fatal dose would require drinking dozens of entire bottles at once – which we don’t recommend!. Furthermore, the World Health Organization has declared CBD to be a safe, effective and non-addictive source of relief.

Product Information

What happened to Spark of Life CBD?

To all prior customers of our Spark of Life Brand:

We thank you for all your loyal support in purchasing our Spark of Life CBD products.

We hope we’ve been able to transform and better your lives as much as you’ve inspired us through your amazing testimonials of change and improvement.

To better reflect our values and local Canadian production, we have decided to rename ourselves as CBDNorth. All CBDNorth products will contain precisely the same revolutionary formula and organic ingredients as Spark of Life CBD, just with a new label and branding.

As long as we can improve the lives of the True North Strong and Free, we will never give up in serving our fellow Canadians with the best in premium quality, and naturally sourced CBD products. 

We love you and look forward to serving you for years to come,

-Team CBDNorth

How do our products differ from others?

All our products are made with pure all-natural ingredients, including Canadian hemp and the highest-quality organic MCT oil.

Our Full-Spectrum tinctures differ in that we offer the additional cannabinoids of CBDV, CBG and THCV on top of CBD. Each cannabinoid offers unique benefits that other Full-Spectrum brands simply don’t have.

Will THC-V show up in a drug test?

THC-V is different from THC, chemically and in its effects. However, we cannot guarantee whether or not THCV will have an effect on a drug test as this is currently being researched and validated.

Do you test for potency, pesticides, herbicides, heavy metals, and solvents?

Yes, we strive to maintain the highest standards for quality, purity, and potency of our products.

CBDNorth is third party tested for: Cannabinoid Profiling, Pesticide Testing, Microbiological Screening, Terpene Analysis and Residual Solvent Testing.

How is it manufactured?

All our products are produced in Vancouver, British Columbia under the most rigorous safety and quality assurance standards by our CBD experts.

Shipping

How long will my delivery take?

All orders are shipped at noon on every weekday. From then, shipping times are generally 2-5 business days. We send tracking orders with all our orders so you can see the status of your delivery. We do not offer refunds if the package arrives late due to postal issues or Canada Post delays.

Do you ship to the US?

No, we ship only to our fellow Canadians.

How do we ship our orders?

All orders are shipped in plain, smell proof packaging via Canada Post Xpresspost with a unique tracking number allowing you to track the progress of your parcel. All orders with a value over $200 will be shipped with a signature required upon delivery.

How much does shipping cost?

All orders over $99 receive free Xpress Post shipping. For orders under $99, shipping is $15. Please note that this $99 total is after coupon codes have been applied.

What happens if my order is marked as ‘Delivered’, but I don’t have my package?

We 100% guarantee your shipment if it is lost or stolen in transit. 

If your tracking number says that the package has been delivered, but you have not received anything, please contact us first. DO NOT CONTACT CANADA POST.

We will open an investigation with Canada Post, and once the package is found to be lost by Canada Post, we are absolutely happy to send you a new order. 

Please note that it is the customer’s responsibility to provide us with a complete address and a valid name. If your package is returned to us because of an incorrect address, we are happy to ship it back to you, but ask that you cover the cost of shipping.

If any problems arise during the shipping of your order, please DO NOT contact Canada Post or open a support ticket with them. If you do this we cannot guarantee your shipment anymore. Instead, please contact us at [email protected] with any issues and we we’ll do all we can to solve them for you!